Patient Charter

What we will do for you

• Treat you with courtesy and respect at all times
• Treat you as a partner and discuss with you the care and treatment we can provide
• Give you full information on the services we offer
• Provide you with emergency care when you need it
• Refer you for a further opinion when you and your doctor agree it is necessary
• Give you access to your health records subject to any limitations in the law
• Keep your records confidential
• Give you a full and prompt reply to any complaints you make about the service

What you can do for us

• Tell us if you are uncertain about the treatment we are offering you
• Use the Out of Hours emergency service only in a genuine emergency
• Ask for a home visit only when the patient is unable to attend the Health Centre through illness
• Keep your appointments
• Keep us informed of your latest address and telephone number
• Tell us about complaints or misunderstandings as soon as possible to allow us to deal with them
• Let us know when we do well