Cancelling an Appointment

GP appointment? Don't need it? Cancel it!

We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it.

How to Cancel an Appointment

If you are not able to keep your appointment please call us on 020 8986 3106 and cancel as soon as possible: someone else may need to see the doctor urgently.

Alternatively you can cancel your appointment online using  Patient Access or The NHS App if you are signed up to the service. 

OR you can text the word CANCEL to your text reminder and your appointment will be automatically cancelled by our system.

Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place. 

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA). Please read our policy below: