Header

Ground Floor, Alfred Health Centre
186 Homerton High Street, E9 6AG

Tel: 020 8986 3106   Fax: 020 8985 1909
Out of Hours: (CHUHSE) 0208 185 0545

Practice

Care Quality Commission

The Lea Surgery is regulated by the Care Quality Commission (CQC). For more information on the CQC please visit www.cqc.co.uk.

CQC Report

The Lea Surgery has been rated 'Good' by the Care Quality Commission.

View the CQC report

Care Quality Commission - The Lea Surgery Overview

Duty Doctor Service - For When You Have an Urgent Medical Problem

This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E at the hospital

  1. Phone the surgery and explain to reception that you have an urgent problem
  2. Reception can then put you on the Duty Doctor list
  3. The Duty Doctor will ring you back within 2 hours
  4. The Duty Doctor will decide with you what you need, which could be:
    • Advice over the phone
    • An appointment at the surgery
    • A home visit if you are really not well
    • A referral to another service

Access for patients with disabilities

We have tried hard to ensure that our premises offer as high a level of access for patients with physical disabilities and sensory impairment as is practical. This includes the surgery having ramped access to admit wheelchairs.

A receptionist is always available to assist patients with disabilities. We would be pleased to discuss any other reasonable adjustments we could consider – please contact the practice manager to discuss your needs.

Advocates

If the patient is unable to speak English, it is important for an advocate to be present. This may be family member or friend. If no-one is available, we can book a professional advocate.

Resources for the advocacy service are limited and appointments may be delayed due to the difficulty in booking the advocate. If you do need  to book an advocate please contact the advocacy service on: 0207 683 4024.

Also list the languages available from the service, link to the NHS Translation Service website.

Useful Sources Online Information

NHS Direct

How to get Test Results

Patients can ring up for lab and X-ray results 1 week after the tests. If the result is normal, the receptionist will be able to tell you there and then. If the result is abnormal you may be requested to speak to the doctor on the phone or make an appointment with the doctor online via Emis

Please note that HIV blood test results will only ever be given in person.

Complaints Procedure

All the doctors, nurses and staff in the practice work hard to ensure that everyone receives a high standard of care. We realise that occasionally things do not go as smoothly as we would like. If you feel this has happened to you, please contact the practice manager in writing with details (feedback/complaint forms are available in the waiting area) . We try to offer the best service we can and will try to right any faults you tell us about.

Training Practice

We are a training practice for GPs and nurses. All staff who see you will be fully qualified. At times you may be asked if the consultation could be video taped. This is purely for internal educational purposes and enables us to improve our consultation skills.

Privacy Notice

View our Privacy Notice

Statement of Intent

This statement of intent sets out our plans to provide on-line facilities for our patients by 31st March 2015 in line with the requirements of the national GP Contract
These facilities are:

  • The facility to book appointments online
  • The facility to request repeat prescriptions online
  • The facility to view basic information from your medical record online
  • Automated uploads of Summary Care records
  • Electronic transfer of patient records via GP2GP record transfer. 

The new requirements are outlined below, together with our current position:

Electronic appointment booking

Practices are required to promote and offer the facility for all patients who wish to book, view, amend, cancel & print appointments on-line

  • We currently offers the facility for appointment booking on-line

Electronic requesting of repeat prescriptions

Practices are required to promote and offer the facility for all patients who wish to order on-line, view and print a list of their repeat prescriptions for necessary drugs, medicines or appliances

  • We currently offer the facility for electronic requesting of repeat prescriptions

Patient access to view summary information of their GP record on-line

Practices are required to promote and offer the facility for patients to view on-line, export or print any summary information from their record, relating to medications, allergies, adverse reactions and any other items agreed between the practice and the individual patient.

  • We currently offer the facility for patients to view their summary information from their GP record on-line
  • We will publish and promote our online services to our patients through the practice website; practice leaflets; posters and our Patient Participation Group.

Automatic uploads of Summary Care Record information

Practices are required to enable automated uploads of any changes made to their patients Summary Care Record (SCR) on a daily basis.

Having your Summary Care Record available will provide key information about medication you may be taking, and any medication that you have a recorded allergy or adverse reaction towards. This information will only be provided to clinical staff treating you that do not have access to your full medical record. 

  • We are currently providing automated uploads of Summary Care Records on a daily basis.

***Please note that automatic SCR uploads will not be provided for patients who have chosen to opt-out of SCR ***

GP2GP electronic health record transfers

Practices are required to utilise the GP2GP facility for the transfer of patient records between practices, when a patient registers or de-registers.

The GP2GP facility provides the ability for patient records to be transferred quickly and securely from one practice to the next as a patient re-registers or de-registers & ensures that the patient record can be integrated as appropriate to ensure there is continuity of the record over time.

  • GP2GP facility has been enabled
  • We currently request electronic health records from other practices via GP2GP when a new patient registers
  • We currently send electronic health records to other practices via GP2GP when a patient leaves the practice.

Download our Statement of Intent

Data Access and how to exercise your rights

GP Earnings

All GP Practices are required to declare mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working at this surgery in the last financial year (2014/15) was £66,031 before tax and National Insurance.

This is for 2 full time GPs and 7 part-time GPs who worked in the practice for more than six months.